Service strategies

Everything London Fire Brigade does is guided by national legislation, the Fire and Rescue National Framework for England, National Operational Guidance, Mayoral priorities, our Service Improvement Framework, our Community Risk Management Plan and our annual Assessment of Risk.

We deliver services to London across six service areas: Prevent, Protect, Prepare, Respond, Recover, and Engage. Together, these services form a complete approach to risk management, from reducing the likelihood of emergencies occurring, through protecting people and property when they do, to supporting communities in their aftermath. These strategies describe these service areas and set out how we’ll deliver them between 2026 and 2029:

 

A firefighter carrying a hose.

Prepare Service Strategy 2026-29

The Prepare service is our contribution to London’s resilience ecosystem. It covers everything we do to help communities, businesses and individuals to reduce their vulnerability to emergencies before those emergencies occur; specifically where Prevent (behavioural risk reduction) and Protect (built environment regulation) cannot stop an event from happening.

Prepare Service Strategy 2026-29

A firefighter holding a smoke alarm.

Prevent Service Strategy 2026-29

The Prevent service covers the actions we take to reduce risk across London before emergencies happen, by raising awareness, changing behaviours, providing safety equipment, and working with partners to reach those most vulnerable.

Prevent Service Strategy 2026-29

A close up of a firefighter's breathing apparatus.

Protect Service Strategy 2026-29

The Protect service covers the work we do to improve fire safety in London’s built environment, through regulation, inspection, enforcement, consultation, and advice.

Protect Service Strategy 2026-29

A firefighter at the top of a ladder.

Respond Service Strategy 2026-29

The Respond service covers how we respond to different types of emergencies and how we use our resources to make sure the right help reaches people as quickly and safely as possible.

Respond Service Strategy 2026-29

Close up of a fire engine.

Recover Service Strategy 2026-29

The Recover service covers the actions we take to reduce the lasting impact of incidents on people, communities, businesses and infrastructure.

Recover Service Strategy 2026-29

A firefighter holding a helmet.

Engage Service Strategy 2026-29

The Engage Service Strategy for 2026-29 will be available here shortly.