What information do we need?
What is the postcode?
If you don’t know your postcode, try to give us as much information as possible; are there any local landmarks? What’s the street name, what London borough are you in?
At this stage, we’ll start sending out fire engines to you while we gather more information.
What is the situation?
Is it a fire or a car crash? Is anything on fire? If so, what is on fire? This is important to know so we can decide how many fire engines and what equipment to send.
Is there anybody trapped/still in the building?
We need to know this so that we can give those trapped fire survival guidance – this is only done if a member of the public absolutely cannot get out.
If you don’t have all the information above, it’s still better to call and give us the information you do have.
Though it may feel like we’re asking too many questions and that your call is taking too long to deal with, don’t worry. We send fire engines to your location the second we have an address.
We gather further information from you while the fire engines are on their way so that we can inform our crews, meaning they have as much information as possible when they arrive at the scene.