We publish a lot of information about the work of the London Fire Brigade and about the London Fire Commissioner as a public authority. There are a number of ways to access this information:
The Freedom of Information Act gives rights to individuals to request information from public bodies. If the information you are looking for is related to the environment, you may also have rights of access via the Environmental Information Regulations.
You can ask for any information you think we may hold. The right only covers recorded information which includes information held on computers, in emails and in printed or handwritten documents as well as images, video and audio recordings. You can ask questions, but we will only provide copies of the recorded information we already hold that is relevant to the question as we are not required to create new information (i.e. provide a written answer to a question) to respond to a request.
You can ask for any information you choose, at any time, but there are some reasons (called exemptions) where it may not be possible for us to provide what you want. If you are thinking of making a request, it may help to consider the following questions.
The Information Commissioners Office (the UK regulator for information rights) publish a helpful guide about making information requests which you can find on their website. This explains how the process works along with an explanation of your rights under law.
You can make a request by:
We will reply to your request in full within 20 working days (or provide an explanation if this is not possible).
Not always. The Freedom of Information Act recognises that there will be valid reasons why some kinds of information may be withheld, such as if its release would prejudice national security or if it is related to ongoing (or future) regulatory or enforcement activities. The intent of freedom of information is to make available information for the wider ‘public good’. We are not obliged to deal with vexatious or repeated requests or in some cases if the time needed to prepare the information is excessive. In addition, the Act does not provide the right of access to personal information about yourself or others.
Yes. If you’re request was refused (or if you have another complaint) you can ask us to review the way your request was handled. You do this as soon as possible and no later than two months of receiving the our final response (for environmental information complaints you should make your complaint within 40 working days).
Requests to have our response to you reviewed should be made to the LFB’s Head of Information Management using any of the contact details above. We aim to conduct an internal review within 20 working days. If following our review you are still dissatisfied, the Information Commissioners Office may be able to help.