Here in London, we see a range of different floods. From flash floods caused by heavy rain to burst water mains, right through to people accidentally leaving taps on at home. Some of which are emergencies and others are not. We may be called to help in all of these situations though if your tap is leaking then it is probably best to call a plumber.
The response depends on what has happened and how large the flood is. If someone has entered the water then we deploy our Emergency Response Boats to rescue them. However we’ll typically also assist other services – police, ambulance and environmental health – to help people to safety, restore and maintain order. That might mean things like:
"Flood rescue and response is a really interesting area of work. We can be called to a small flood in a basement of a property to a large burst water main. Last year I attended an incident where a car had driven into a flooded underpass. We had to rescue all the occupants from their vehicle. This could have easily been avoided if they had just chosen to find another route"