Compliments and complaints.

Did we do well? Could we have served you better? Let us know here.

Providing feedback

Say thanks or make a complaint

We're here to protect and serve Londoners, so your feedback is really important to us. You can make a complaint or a compliment. Our team are here because we care – and when we don't get things right, we use your feedback to help shape our services.

What to do

After submitting a compliment or complaint, you'll receive an acknowledgment and will be assigned a contact officer. They will be able to assist you with any queries you might have.

What would you like to tell us?


Equalities monitoring

We work closely with the communities we serve to make London a safer place to live, work and visit. We want to find out if we are giving the best service we can. To make sure everyone is treated fairly, please select the box that describes you best. You don't have to complete this information but it will help us if you do.

Your details

If you would like us to respond to your comment please provide contact details below. Without a name and address or email address we will not be able to respond.

You agree to us using your personal data.

Privacy statement

Read our privacy statement 

What happens next

Our complaints procedure

You will receive a full response to your complaint within 28 working days, although we endeavour to reply as soon as possible. If we cannot answer your complaint within this timescale, we will inform you of how we are investigating it and how long it is expected to take.

  • All complaints are treated seriously and sympathetically.
  • If you are unhappy with our response, you can take the matter further and ask your contact officer to arrange for an additional review.

We will acknowledge your request within two working days and a more senior manager, who will be responsible for the department or area that your complaint falls under, will carry out further investigation.

Following the additional review you will receive a full response within 28 working days, or we will inform you if this will take longer.

If you remain unhappy at the outcome, we will direct you to the Local Government Ombudsman (LGO). They may carry out an independent investigation, however, the LGO will normally only consider your complaint once you have been through our complaints procedure.