Our External Complaints Service carried out a historic case review. The review examined all bullying, harassment and discrimination cases at London Fire Brigade, completed in the five years before the Independent Culture review was published.
57 historic cases were reviewed. Ten of these cases were re-investigated.
Why this took place
This historic case review was carried out with the main aim of learning lessons from the past experiences of our staff.
The review checked that every case of bullying, harassment and discrimination dealt with across the five year period had been treated consistently and fairly. We need to give our staff confidence in how we deal with complaints, and this historic case review was one of our first steps towards doing that.
How the review works
This was a desktop exercise where the paperwork related to each case was examined by an External Practitioner working for an external complaints service.
If they identified any further action that should have been taken, which could include a re-investigation or re-hearing, depending on the individual case, the complainant was informed and consulted on the next steps.