The Brigade and Uber Eats have launched a new educational partnership designed to prioritise battery safety and fire prevention for delivery couriers. The collaboration centres on the Brigade’s #ChargeSafe campaign, aiming to provide couriers with expert-led guidance on the safe use and charging of lithium-ion batteries, as electric bikes continue to grow in popularity.
As part of this proactive safety initiative, the two organisations are developing refreshed, in-app educational modules for Uber Eats delivery couriers that focus specifically on battery health and fire risks. These materials, which draw on verified guidance from the Brigade’s fire safety experts, are rolling out throughout 2026. The training ensures that couriers have access to clear, practical information on the critical importance of using compatible chargers, and the necessary steps to take if a battery shows signs of overheating.
Merve Basci, Uber Eats General Manager for the UK said: “Partnering with London Fire Brigade on the #ChargeSafe campaign is a vital pillar of our work to protect both our couriers and the communities we serve. While we encourage the transition to electric travel, it is essential that anyone using e-bikes does so in line with the highest safety standards. This revamped education engages couriers directly, giving them the tools to source and use their e-bikes responsibly as we work together to keep London safe.”
Deputy Assistant Commissioner Richard Field from London Fire Brigade said: ”We’re really pleased to have this opportunity to partner with Uber Eats. We launched our #ChargeSafe campaign in March 2023 when we started to see a rise in the number of e-bike and e-scooter fires. The number of fires sadly rose last year to the highest level since the campaign began. The worrying data means we need to ensure that every e-bike user has access to our important safety information to curb this alarming trend.
“Our firefighters have seen first-hand the devastating consequences when owners buy unsafe products online. Cheaper products might look like a ‘bargain’, but if a deal looks too good to be true, it probably is. When buying and using e-bikes we ask that owners think carefully and educate themselves about the fire safety risks in order to keep themselves and those around them safe.
“Many delivery drivers rely on this greener mode of transport to get around London in a fast and efficient way. Our 999 calls to these type of fires prove that there is a need for strong regulation to prevent the sale of unsafe products. Those that rely on e-bikes for work need to be protected from harm and be confident they are not bringing a fire safety risk into their homes.
“This training is vital to educate everyone on the best way to keep safe – both for the riders themselves but also the community as a whole. For more information, check our dedicated campaign website for info: london-fire.gov.uk/chargesafe”.
