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“Our thoughts are and will always be with the Grenfell community. It’s essential for everyone to understand what happened on the night of the fire. We are listening, we are learning and already making changes.
"Not only do those who lost loved ones and their homes deserve to know exactly what happened, but we all need to learn about the cause and response to the fire to prevent such an incident ever happening again. We strongly believe that drawing conclusions before the public inquiry, police investigation and our own investigation, could potentially prejudice these ongoing investigations, which is why we could not take part in this programme.
“Our staff acted on what they faced that night and not on what we have learnt subsequently about why and how the fire spread with such devastating consequences.
“We will continue to assist the Grenfell Tower Inquiry and Metropolitan Police Service in every way possible.”