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London Fire Brigade’s 999 control officers gave vital fire survival guidance to a woman who became trapped after a fire broke out in her flat in Cadogan Square, Chelsea.
The blaze started on the first floor of the maisonette while the occupant was on the second floor of the property.
The occupant was alerted to the fire by a smoke alarm and called the Brigade.
Due to the location of the fire and smoke, the woman was unable to leave the property and was given fire survival guidance by the Brigade’s control officers.
Watch manager Mark Nunan, who was at the scene, said: “It is important to stay on the line after making the initial emergency report because our control officers can give you advice on how to stay safe if you cannot escape a fire.
“Control officers kept the woman calm and advise her what to do until crews got to her. She stayed on the flat roof and the breathing apparatus crews got to her, stayed with her and reassured her until the fire was extinguished.
“The woman was then led to safety via an internal staircase.”
The Brigade was called at 2357 and the fire was under control at 0131. Fire crews from Chelsea, Kensington, Fulham and Soho fire stations attended the scene.
The cause of the fire is under investigation.