We believe that successful firefighting starts with prevention. So we have introduced a service where we can visit you, a loved one, or someone you care for at home to provide personalised advice about fire safety. It's totally free, available 24/7, and we will even fit free smoke alarms during the visit if you need them.
Due to the Covid-19 pandemic we’ve changed how we’re carrying out HFSVs in order to minimise the risk to the people we visit, and our staff. Visit our Covid-19 and HFSV page for a full explanation of those changes.
You can still arrange a home fire safety visit for yourself or for someone you care about. However, to explain the process, let's imagine that you would like us to visit you in your own home.
You can also
A member of our team will soon be in touch to ask you some questions. These questions will help us assess the fire risks in your home and any health risks involved in visiting you. If your answers suggest that you’re at higher risk of fire, and that a visit won’t endanger you or our crews, we’ll arrange a visit. If not, we’ll offer advice over the phone and recommend postponing a visit until after the Covid-19 pandemic has ended.
If we do visit we’ll arrange a time that suits you.
We'll visit your home at the arranged time, and share our expertise. The visit is friendly and informal, and there's no need to tidy up or provide refreshments – we're here to keep you safe, not for the tea!
After a chat about fire prevention, we'll ask you to show us around your home so we can provide personalised advice on:
If you need them, we will also provide and fit free smoke alarms in any room where a fire might start. This can be done on the day.
Depending on your personal circumstances, we might also suggest extra help and support from other organisations. This could be to discuss things like fire retardant bedding or linking a smoke alarm to your Telecare system.
If you know or work directly with anyone who would answer yes to two or more of the following statements, please give them our details to arrange a free Home Fire Safety Visit – or you could if they would prefer you to organise a visit on their behalf.
We're committed to making sure everyone in our community has the right protection and prevention advice to help them maintain their safety, independence and quality of life.
However, a combination of these factors can increase a person's risk and vulnerability to fire, and reduce their ability to escape if a fire starts. So if you know someone who might benefit from some extra help, please do take the first step and talk to them about a home fire safety visit.