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This accessibility statement applies to the london-fire.gov.uk website.
This website is run by London Fire Brigade. We want as many people as possible to be able to use this website. For example, that means you should be able to:
We’ve also made the website text as simple as possible to understand.
AbilityNet has advice on making your device easier to use if you have a disability.
We know some parts of this website are not fully accessible:
If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:
We’ll consider your request and get back to you in 5 days.
We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact:
The digital team via digital@london-fire.gov.uk
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment.
Our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.
Complete our contact us form.
London Fire Brigade is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.
The content listed below is non-accessible for the following reasons.
The virtual Hazard House tool is provided and hosted by a third party. It cannot be navigated using only a keyboard, and the content cannot be read using a screen reader. This fails WCAG 2.1 success criterion 2.1.1 (keyboard) and 1.1.1 (non-text content).
By the end of 2020 we will ensure that the information provided by the virtual Hazard House tool is provided elsewhere on the website, in an accessible format.
The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. However, we have spent time improving the accessibility of all our PDFs – to ensure they have titles, a set language, and bookmarks.
Any new PDFs or Word documents we publish will meet accessibility standards.
It’s possible that you will find an occasional PDF that has not yet been fixed. If that’s the case please let us know so we can take action.
This statement was prepared on 22 September 2020. It was last reviewed on 22 September 2020.
This website was last tested on 16 June 2020. The test was carried out by Great State.
Great State used a combination of auditing tools and manual checks to audit all pages on this website against WCAG 2.1 (AA) Accessibility Standard, paying particular attention to 16 pages we identified as representing the different page templates in use across our site.