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Our highest priority is always the safety of the public and our staff, so as a result of the Covid-19 pandemic we’ve changed how we’re carrying out HFSVs in order to minimise the risk to everyone involved.
If you already have a visit booked we’ll call you on the day of your visit and ask you the questions below about fire risks in your home, and your health. If no-one answers our call, we won’t be able to visit, but we’ll leave a message if possible.
After you’ve requested a HFSV we’ll call and ask some questions that help us assess the fire risks in your home:
As a general rule we’ll try our best to visit you if:
However, we’ll make an assessment on a case-by-case basis, so even if you don’t meet the criteria above, we might still be able to visit.
If we agree that you’re at higher risk we’ll ask a few more questions about your health:
If you answer ‘no’ to all these questions a crew may visit you, using appropriate hygiene precautions and following social distancing guidance.
If you answer ‘yes’ to any of the questions then we’re likely to offer to re-arrange your visit. We’ll contact you again to set a new date for the appointment, but provide information about where to find advice in the meantime.
However, if you’re shielding or self-isolating because you’re vulnerable and/or have symptoms, and an urgent visit is necessary, then we’ll discuss the options available and make a decision on a case-by-case basis.
On the day of the visit we’ll call you and ask you the questions about your health again – in case anything has changed. If no-one answers our call, we won’t be able to visit, but we’ll leave a message if possible.
If there’s not a significant risk our crews are likely to postpone their visit until after the pandemic has ended, however we’ll still provide advice over the phone on topics including: