Our highest priority is always the safety of the public and our staff, so as a result of the Covid-19 pandemic we’ve changed how we’re carrying out HFSVs in order to minimise the risk to everyone involved.
If you already have a visit booked we’ll call you on the day of your visit and ask you the questions below about fire risks in your home, and your health. If no-one answers our call, we won’t be able to visit, but we’ll leave a message if possible.
After you’ve requested a HFSV we’ll call and ask some questions that help us assess the fire risks in your home:
As a general rule we’ll try our best to visit you if:
However, we’ll make an assessment on a case-by-case basis, so even if you don’t meet the criteria above, we might still be able to visit.
If we agree that you’re at higher risk we’ll ask a few more questions about your health:
If you answer ‘no’ to all these questions a crew may visit you, using appropriate hygiene precautions and following social distancing guidance.
If you answer ‘yes’ to any of the questions then we’re likely to offer to re-arrange your visit. We’ll contact you again to set a new date for the appointment, but provide information about where to find advice in the meantime.
However, if you’re shielding or self-isolating because you’re vulnerable and/or have symptoms, and an urgent visit is necessary, then we’ll discuss the options available and make a decision on a case-by-case basis.
On the day of the visit we’ll call you and ask you the questions about your health again – in case anything has changed. If no-one answers our call, we won’t be able to visit, but we’ll leave a message if possible.
When we arrive for the visit, before we come in we'll ask you the questions about your health once again. If everything is still ok, we'll come in and carry out the visit. If not, we won't be able to visit at that time.
If there’s not a significant risk our crews are likely to postpone their visit until after the pandemic has ended, however we’ll still provide advice over the phone on topics including: