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Delivering to diverse communities.

We are committed to ensuring that our services are accessible to all, and that they meet the needs of the people we serve.

Aims and objectives

We are committed to ensuring that equality and fairness are embedded in the delivery of our services to local communities. We will ensure our services are accessible to all and that they meet the needs of the people we serve.

We recognise that we cannot provide the best service possible unless we have the trust of our communities. We believe that practising equality in all that we do and having a workforce that is reflective of the people it serves will help build that trust.

We will:

  • Put fire stations at the heart of their community by encouraging an ‘open’ culture that builds on the public’s trust of firefighters and makes fire stations available as resources for community groups, or as ‘safe havens’ for vulnerable people
  • Use our local knowledge about risks in the community to inform the actions we take to improve safety
  • Commission research with our blue light partners so that we better understand how and why different communities use our services and can provide a better response to those needs as a result
  • Create a regular engagement forum with under-represented communities to seek their views on any proposals for change
  • Increase the diversity of our workforce at all levels and in all occupational groups through recruitment, development and progression

Working with communities...