London Fire Brigade

The services we offer

This section is an extension of who we are and what we do which provides information on our roles and responsibilities; and the information here focuses on the main services the Brigade provides.

Information about the provision of the Authority’s services

Information of the main services provided by LFB: fire and rescue emergency response, community fire safety, emergency planning, legislative fire safety.

Regulatory responsibilities and procedures

We will always take urgent enforcement action when we believe public safety is being put at risk in buildings. The Regulatory Reform (Fire Safety) Order 2005 came into force on 1 October 2006. It greatly increased the number of premises for which we have enforcement responsibility. The law applies to all non-domestic premises and was the biggest shake-up of fire safety legislation for more than 30 years.

The premises it applies to include offices, shops, care homes, community halls, pubs, clubs, restaurants, schools, marquees, hotels, hostels, factories and warehouses.

Responsibility for complying with the order rests with employers in the workplace, but could also be on an owner or occupier. As well as enforcing fire regulations, we are also the licensing authority for the storage of petroleum in London to make sure those keeping and dispensing petrol do so in a safe manner which is unlikely to cause risk to the public or environment.

Leaflets and explanatory booklets

Current LFB guidance notes on fire safety, produced for your safety covering a range of fire safety topics. The LFB has developed a new range of teaching resources to aid teachers to provide fire safety education to primary school children.

Services and information for which the Authority is entitled to recover a fee

The LFB has the discretion to charge for some services by virtue of the Fire and Rescue Services Act 2004 (as amended by the Localism Act 2011). It is agreed Authority policy to charge for certain special services as follows:

  • Use of Authority equipment to supply or remove water.
  • Clearing of flooded commercial premises.
  • Making structures safe where there is no risk of personal injury to the public.
  • Any special service which is classified as ‘miscellaneous’.
  • Incidents involving chemicals/hazardous materials occurring other than in domestic locations.
  • Releasing people from lifts or effecting entry to a lift at non-emergency incidents.

There are a number exemptions to charging. For example, no charges are made at any type of incident while there remains any risk of fire, or a risk to life. The charge rate is £260 an hour per appliance attending (as from 1 April 2011).

LFB policy (from 1 November 2009) for releasing people from lifts is to charge lift owners or operators on the third lift release at the same building within a twelve month period. See reducing lift calls for more information.

The Authority is also able to charge for the provision of information. Charges are reviewed annually and normally from 1 April.

Press releases

Press releases issued by the LFB, including details about the different news and campaigns we are currently involved in as well as major incident updates are published on our news and campaigns page.