London Fire Brigade

Fire facts: response times

Our Fire facts: response times report (2015), covers key information on our response times to the 999 calls we receive within the Geater London boundary.

Most of the data in this report begins from 2005, as before this period the data we captured about response times was less accurate and not directly comparable to the most recent data.

Between 2005-2015, the Brigade has attended around 100,000 incidents each year, within the capital, of which just under half are false alarms.

Measuring response times is key to improving our performance, allowing us to see room for improvement and where we are having success.

Our response time targets for 2015/16 are:

  • Answer 999 calls within an average of 1.4 seconds.
  • Answer 92 per cent of 999 calls within 7 seconds.
  • Dispatch a fire engine to emergency incidents within an average of 1 minute 40 seconds of answering the call.
  • For the first fire engine to arrive wtihin an average of six minutes from being dispatched.
  • For the second fire engine (if required) to arrive within an average of eight minutes from being dispatched.
  • For the first fire engine to arrive within 12 minutes in more than 95 per cent of occasions.