London Fire Brigade

Councils and businesses to face tougher charges for lift call-outs

16 March 2011

Lift buttonsCouncils and businesses are facing tough penalties for unnecessary non-emergency lift call-outs, warns the London Fire Brigade.

Under the rules, the Brigade will charge the owners of buildings and lifts £260 for attending non-emergency lift call outs. The charge will be applied from the third occasion firefighters are called to the same building in a twelve month period. The Brigade says this will help cut the number of call-outs it receives when people are stuck in lifts but are not in danger. This will mean firefighters are free to attend more life-threatening emergencies.

The Brigade currently charges building and lift owners on the tenth occasion in a year it attends a non-emergency lift release at the same building. Since this charge and call filtering were introduced in late 2009 firefighters attended to 3,640 fewer lift releases, equivalent to £1 million of the Brigade’s time and resources.

However, the number of call-outs is still far too high with firefighters spending an estimated 5,000 hours attending lift call-outs, since charging began. In 2010 the Brigade attended nearly 10,000 lift incidents of which only 67 were medical emergencies.

Under the new rules, which come into effect on 1 April, in total, charges would have been applied 3,298 times, an eight-fold increase compared to the previous way of charging.

 The Brigade has made the change in order to ensure that building and lift owners maintain their lifts properly. It also says that when people are shut in lifts and their health is not at risk, lift engineers should be called rather than the Brigade. This would ensure that firefighters can attend incidents which pose a greater threat and carry out important fire safety work.

Chairman and leader of London Fire and Emergency Planning Authority, Cllr Brian Coleman, said:

“Since we began clamping down on unnecessary lift call outs we have freed up resources equivalent to £1 million. However, too many people are still wasting our firefighters’ time. Firefighters need to be available to attend emergencies where it is a matter of life and death. It should not be left to us to clear up after those who do not properly maintain their lifts.

“Firefighters will always attend a call out where it is a real emergency and people are in need of help. However, if it is not an emergency, it should be up to the lift company, whose product has broken down, to fix the problem.”

In a further bid to reduce unnecessary lift call outs the Brigade also uses a filtering system on 999 calls to establish whether or not there is a real emergency or whether there is anyone else who can release the person from the lift, such as a lift engineer. 

This initiative, combined with the introduction of charges, has led to a 30 per cent reduction in the number of lift incidents since 2009.  For more information and who to contact, see reducing lift calls.

ENDS

Notes to editors:

Call filtering was introduced in September 2009 and charging for these incidents came in on 1 November 2009. The Brigade has attended 3,640 fewer lift releases from 1 November 2009 up until 28 February 2011.

Under the new rules, in total, charges would have been applied 3,298 times at a cost to building owners of £857,480.

97 per cent of the building and lift owners charged were councils or housing associations.

Using the 10 or more incidents rule 412 incidents were chargeable. If the Brigade had used the three or more incidents rule from 1 November 2009 it would have charged for 3,298 incidents at a charge of £260 excluding VAT. Below is a list of chargeable incidents and the London borough they happened in.


Chargeable lift incidents in London boroughs since 1 November 2009 to 31 December 2010 

Southwark

126

Tower Hamlets

71

Camden

68

Hammersmith and Fulham

33

Hackney

24

Enfield

19

Barking and Dagenham

17

Lewisham

12

Lambeth

11

Redbridge

8

Greenwich

6

Westminster

5

Wandsworth

4

Kensington and Chelsea

2

Newham

2

Barnet

1

Ealing

1

Hillingdon

1

Kingston upon Thames

1

Grand Total 

412