London Fire Brigade

Fire Authority votes to outsource 999 Control centre

15 March 2012

Members of the London Fire and Emergency Planning Authority have today agreed to outsource the London Fire Brigade’s 999 control and mobilising service.

The Authority agreed that a contract should be awarded to Capita to supply a new high-tech 999 control system and run it on behalf of the Brigade. The contract, which will run for 10 years, will realise over £5million of savings over the lifetime of the contract. This will ensure the best possible deal for London taxpayers and allow the Brigade to focus on its core business of putting out fires, rescuing Londoners and saving lives.

Capita already has extensive experience of working with police, fire and ambulance services to provide emergency service mobilising systems. However, London will become the first Brigade in the country to outsource its emergency call handling. As part of the contract, existing staff, including 999 control officers and back office staff, will be transferred to work for Capita.

Chairman of the London Fire and Emergency Planning Authority, Cllr Brian Coleman, said:

“This is a win-win situation for Londoners. Outsourcing the Brigade’s 999 control centre will mean people in the capital benefit from a new, high-tech system that will mobilise our firefighters to incidents even more quickly and this will be done at less cost. Capita has an outstanding record of working with other emergency services and will continue to provide Londoners with a first class 999 service.

“The capital has one of the best fire and rescue services in the world and now we will have the mobilising system to match. At a time when the public sector is having to look carefully at what it spends, this contract will represent excellent value for money for taxpayers across the capital.”