Contact us

Do you need to contact us? There are different ways of contacting us depending on what you need to do.

In an emergency dial 999

 - do not use it for any other reason. Make sure you and the people you live with know how to call the fire brigade.

Concerned about a fire risk?

If you are concerned about a fire risk which may be a danger to life, or if you want local fire related information, please telephone or visit your local fire and community safety centre during normal office hours, Monday to Friday 9am to 5pm. 

Fire risks may have serious implications and are dealt with quickly and in confidence by us. A 'risk to life' could include a disregard to fire safety practices, for example, blocked or locked fire exits.

Our address

During office hours; for general enquiries and non emergency assistance:

London Fire and Emergency Planning Authority
169 Union Street
London
SE1 0LL

telephone: 020 8555 1200 (switchboard)
email: info@london-fire.gov.uk (service covered 8-5 Monday to Friday)

Find out how to get to our head office buildings.
  

Looking for information?

For information about a specific subject, try using the A-Z index which is a comprehensive list of all our departments and services or use the search facility.

If you still need to contact us, or can't find the information you want, use the email link above, write to us at our main headquarters address or telephone our switchboard number. We will make sure your query is answered as quickly as possible.

Making a complaint or giving feedback

We have special procedures if you want to make a complaint or give us positive feedback. You can make your complaint or give positive feedback online.

Feedback on our website

Don't forget to use the website feedback form to tell us what is good and not so good about our website, and what we can do to make it more useful for you.

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