Under the existing rules, we are entitled to recover costs from building or lift owners for attending non-emergency call outs.
We are not required to attend incidents where a person is shut in a lift but not in any immediate physical or medical danger. We should only be called in an emergency.
The scheme was introduced in 2009 to tackle the growing number of incidents we attended.
A charge will apply when:
Maintenance and non-emergency lift releases are the responsibility of the building or lift owner.
A 24/7 lift release service should be provided, as well as communications facilities inside the elevator so a person can raise the alarm.
We can help you reduce the number of non-emergency release incidents. Contact your borough team for further information.
The London Fire and Emergency Planning Authority has the discretion to waive a charge.
To appeal a charge you must be able to demonstrate you had suitable arrangements for lift release in place, however, they were not used for reasons beyond your control.
You must also show:
Contact your borough team for further information.