As a public service our performance and the way that we use our resources are very important.
Every year we set targets for a range of performance indicators and monitor our performance against them and make any improvements we can to the services we provide in London. Some of these targets are about reducing fires and other emergency incidents, others are about how we deliver our emergency response and the community safety prevention work we do. Other targets relate to how well we run our organisation.
We have a number of headline targets which start in 2010/11 and run for three years; these are set out in the Fourth London Safety Plan (pdf, 1mb).
All our performance indicators are set locally by the fire authority. We also have a series of other ‘service measures’ (without targets) to help show and monitor activity levels. The local indicators, together with our service measures, help us plan our resources, and monitor trends to establish whether action is needed.
Our performance for the most recent year is outlined in the “Our Performance” documents (see related documents). Our indicators and service measures are reviewed and updated each year.
The Audit Commission formerly had responsibility for assessing our performance, taking on the role performed by HM Fire Services Inspectorate. In 2008 the Audit Commission rated the Authority performance as 'Excellent'. In 2009 the external assessment regime changed to the new comprehensive area assessment and details can be accessed through the website 'One place'. Our Organisational Assessment rating for 2008/09 was "Performing Well". The Comprehensive Area Assessment performance regime ended in June 2010; no alternative external performance arrangements currently exist.