London Fire Brigade

Making a complaint

All members are required to observe the Members’ Code of Conduct.

In accordance with section 28 of the Localism Act 2011 complaints that a member may have breached the Code of Conduct are the responsibility of the Authority.

The Authority has established a procedure for handling complaints under the Code of Conduct. All complaints about Member conduct will be dealt with by the Authority’s  Monitoring Officer.

If you want to complain that a Member has breached the Code of Conduct send your complaint in writing to:

The Monitoring Officer
LFEPA
169 Union Street,
London SE1 0LL

Or email: miles.smith@london-fire.gov.uk

You can do this by completing the complaint form. You do not have to use the complaint form however and can make your complaint by writing to the Monitoring Officer providing that you supply the information specified in paragraph 1.1.4 of the procedure for handling complaints referred to above.

If the Monitoring Officer is clear that you are making a complaint that a Member of the Authority has breached the Authority’s Code of Conduct, s/he will assess the complaint, and in doing so take into account relevant guidance and professional advice and may seek the advice of an Independent Person.

After reviewing your complaint, the Monitoring  will do one of the following:

(a) decide that no action should be taken on your complaint (and inform you of this decision and the related reasons); or

(b) decide to investigate your complaint (and inform you of this decision and the related reasons); or

(c) decide that informal resolution is appropriate.

Complaint details

Your complaint should include:

Your name, address and other contact details.

In what capacity you are complaining, for example, as a member of the public, fellow member or Authority officer.

The name of the member about whom you are complaining.

The names of any other authorities to which the member belongs (if known).

Details of the alleged misconduct including, where possible, dates, witness details and other supporting information. Please be as specific as you can.

You should note that your identity will normally be disclosed to the member about whom you are complaining. If there are exceptional circumstances why you think your identity should not be disclosed, you must tell us and we will consider your request appropriately.

It is possible to complain anonymously, but the Monitoring Officer  will not be able to consider anonymous complaints unless there is enough information to enable a meaningful investigation.

Help and information

If you would like further information about the Authority’s process for handling complaints about members, please contact Legal and Democratic services: democratic.services@london-fire.gov.uk.

If you have any difficulty in making your complaint in writing, for example, because you have a disability or because English is not your first language, please contact Legal and Democratic services: democratic.services@london-fire.gov.uk

We will do our best to help you.

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