Please note that the Commercial Training Unit has ceased operating. The conditions shown below are therefore displayed purely for use by previous customers.
Tel: 020 8555 1200 extensions 39875 & 39884
Email: ctu@london-fire.gov.uk
Once the completed training booking form has been received from the customer, an invoice for the training course will be sent by post.
Payment of the training fee must be made in full within 28 days of the date shown on the invoice. VAT is not chargeable on training fees. Payment is to be made either by way of Direct Debit or Cheque.
Bank: NatWest
Address: 10 Southwark Street, London, SE1 1TJ
Account name: LFEPA General Receipts
Account No: 65741889
Sort code: 51 50 03
Are payable to the London Fire and Emergency Planning Authority and need to be accompanied by the remittance advice slip. Cheques are to be sent to:
The Cashier
3rd Floor
London Fire Brigade HQ
169 Union Street
London SE1 0LL
Where payment is made by this method, the LFEPA cannot accept responsibility for cheques lost in the post or not received.
The customer must notify LFEPA in writing if they wish to cancel any training course.
• The training fee will be refunded in full if the customer provides written notice of the cancellation at least 21 days before the start of the training course.
• 75% of the training fee will be refunded if the customer provides written notice of the cancellation between 14 and 20 days before the start of the training course.
• 50% of the training fee will be refunded if the customer provides written notice of the cancellation between 7 and 13 days before the start of the training course.
• No refund will be given if the customer cancels less than 7 days before the start of the training course.
• The customer may change the names of those attending training at any time prior to the start of any training course.
Notification of cancellation should be made by email to ctu@london-fire.gov.uk
The LFEPA will endeavour to accommodate requests from the customer for postponement, reductions in numbers, changes to duration or changes to agreed dates whenever possible, but reserves the right to impose a cancellation charge based on the above timeframes.
The LFEPA may vary the time, date and venue of a training course.
