London Fire Brigade

Data protection

The Brigade processes personal data in accordance with the Data Protection Act 1998 and we have a duty to make sure that all personal information is handled responsibly and in a fair and legal way.

We use personal information in a number of different ways so that we can carry out our duties. We have a set of internal policies and procedures and a range of guidance to make sure that we comply.

If you want to make a request for personal information, please put your request in writing to infoaccess@london-fire.gov.uk including your name, contact details and any other further detail that you believe would assist us in locating information relevant to your request.

    What are our data protection responsibilities?

    This area sets out our two main responsibilities under the Act. Firstly to comply with the eight data protection principles:

    • processed in a fair and legal way
    • processed for limited purposes
    • adequate, relevant and not excessive
    • accurate
    • not kept for longer than necessary
    • processed in line with the rights of individuals
    • kept secure
    • not transferred to other countries without adequate protection measures

    Secondly to notify the Information Commissioner every year of the types of personal information we handle and how it is used.

    Like all organisations that process personal information, the Brigade has a legal duty to annually renew its notification and also keep its register entry up to date throughout the year.

    Each register entry contains details of types of personal information stored, what it's about, how it is used and who it is shared with. 

    Data sharing and protection

    We are committed to protecting your personal data and privacy. Any personal information you give to us will be processed in accordance with the Data Protection Act 1998.

    The information you provide to us will only be used for the purposes that you provide it and will never be used for third party marketing.

    We may share your information with other public bodies, where this can improve public safety and wellbeing.

    We will keep your details secure and will not disclose them to other organisations or third parties (except those working on our behalf such as safety practitioners or researchers) for any other purpose without your permission unless we are legally required to do so.

    Information provided to us by NHS England

    NHS England, the Royal College of General Practitioners and Fire and Rescue Services (FRS) in England work together to ensure preventative resources are offered to those who may benefit most. 

    This is achieved by referrals and the sharing of information (where relevant, proportionate and necessary) to allow fire service personnel to undertake 'safe and well' visits. 

    • Further information about how your information is used and shared is available on the NHS England website.

    Research has shown those who are at high risk from fire death and injury are those most likely to impact on a range of NHS services.

    'Safe and well' visits are developed between local health practitioners and FRSs to meet local health-risk priorities. They represent an intervention, which can improve people's quality of life while reducing demand on critical services.

    The majority of fire deaths in the UK occur among the elderly population, however, older people are most vulnerable to fire as well as a number of other risks. 

    A 'safe and well' visit from the FRS is proven to make them safer and can reduce risk significantly across a range of factors.

    In one area of the United Kingdom where this work has been piloted since 2007, there has been a very significant reduction in fire deaths and injuries, which has developed into a current trend well below the national average - so we know this work can save many lives.

    The FRS and NHS will continue to work together in the future to ensure the visits undertaken by the FRS are effective in helping to make people safe and well.